Service responsiveness guide 4/5.
VIP FLEXI is our mid-range service option, where customers have clear estimated timescales for the parking service, regardless of changes to required VIP meet times.
Heathrow is one of the World's biggest airports and is bursting at the seams. Chaos often strikes with hoards of fellow passengers, delays, cancellations and that is not to mention travel problems en-route to the airport etc.
Some customers are happy to pay a little extra to avoid a potential queue situation should they wish to alter their pre-booked appointment time. Unlike our ECONOMY option, VIP FLEXI is non-appointment based so you have peace of mind that you can generally expect that VIP will meet you 30 minutes after your call on date of departure*. On date of return to Heathrow, providing you follow the simple instructions, even if your flight lands early or late you can still generally expect your vehicle outside the airport 25 minutes after landing (if no luggage), or 45 minutes after landing if you have bags to reclaim*.
Why VIP FLEXI?
- Time change requests will be accommodated within stipulated estimated timeframes. (If you require minimal waiting / maximum priority please book GOLD).
- No potential queue situation as per VIP ECONOMY (e.g. if your return flight lands earlier/ later than scheduled).
- No extra charges as per ECONOMY (formerly 'PLUS')*.
- Free Booking Changes.
- Full refund if you need to cancel -providing no less than 24 hours prior to date of departure**.
- Free Gift after every 3rd FLEXI/GOLD booking!***
- BAA Terminal Charge Included.
* Click here for full information on extra charges not included as standard with VIP FLEXI. VIP is based Off-Airport so please allow some tolerance for us to reach you with traffic etc.
** Cancellations must be made in accordance with our procedures as stipulated in the booking confirmation paperwork. If cancellation is less than 24 hours prior to date of Departure, a 50% refund can be requested. No refund for on the day cancellations or early return.
*** Terms & Conditions apply. Please visit the CLUB VIP Loyalty page for full details.
If you're ready to book your VIP Heathrow Parking experience, simply complete a reservation form online.