Service responsiveness guide 4.5/5.
Our most responsive service with the highest priority status. Ideal for business travellers. We understand some customers are happy to pay a little more to have an easier, more adaptable service.
On date of departure from Heathrow, following the required pre-arrival call en-route, VIP will aim to be waiting to meet you at the pre-booked time and will adapt if you request to be met earlier/ later than planned*. Non-standard meeting point requests can usually be accommodated if requested well in advance and onus is with the customer (our price excludes any fees which may apply for a non-standard meeting point). A slick handover will follow at the Terminal where the VIP driver will usually be waiting for you*. Upon return to Heathrow airport, after a quick landing call to confirm you’re off the plane and again when you have all of your luggage, we aim to be waiting to meet you in the short stay car park*. (As a guide, we estimate that your car will be returned within 25 minutes of your landing call if you do not have luggage to reclaim, or 45 minutes if you do have luggage to reclaim).
*Remember, VIP Heathrow Ltd is an Off-Airport parking provider so two-way communication is essential. Very occasionally despite our best efforts, we may be delayed accessing the Airport due to circumstances outside our control. This service does not include a 'no wait guarantee' as we are based Off-Airport. On the day, short notice changes may be subject to availability.
Why VIP GOLD?
- Minimal waiting, maximum flexibility;our most responsive, adaptable service, where special meeting point requests can usually be accommodated such as nearby hotels- if staying overnight (providing made well in advance and excludes any extra fees which may apply).
- Free booking changes* (e.g providing made well in advance of departure date)
- Free gift after every 3rd FLEXI/GOLD booking!*** (GOLD customers get to choose from the full range of gift options. Many customers choose a free Full Works Valet)
- Refund if you need to cancel minus a £15 admin fee providing no less than 24 hours prior to departure meet time.** If less than 24 hours a credit can be arranged minus a £20 admin fee.
Terminal short-stay car-park access fees - from 01-01-23 the short-stay car-park fee payable on date of departure and return will no longer be included in the standard GOLD price. However, our new 'GOLD PLUS' service includes the short-stay car-park fees on the date of departure and return (within standard time parameters).
* Click here for full information on extra charges not included as standard with VIP GOLD.
** Cancellations must be made in accordance with our procedures as stipulated in the booking confirmation paperwork. Exclusions apply.
*** Terms and conditions apply. Please visit the CLUB VIP page for full details on the loyalty gift scheme.
Vehicle Valet Service: Tailor your parking with us further by adding a Full Works Valet to your booking with VIP. For a reasonable cost, we can ensure you return to a shiny, clean car to make your return journey even more pleasurable. Click here for further information about our valet service.
